Member Advocacy Program

  • Navigating the world of healthcare is growing more challenging by the day. As a valued Naperville CUSD 203 employee enrolled in employer-sponsored benefits, you have access to AssuredPartners' Member Advocacy Program to give you the support you need when it matters the most.

    Through this resource, you have unlimited access to advocacy specialists who understand the intricacies of the healthcare system and can help you with all your healthcare needs. Our team of experts is skilled in working with providers, insurance carriers and other health-related third parties to resolve claim and benefit issues to ensure you and your family get the right care at the right time

    The Member Advocacy Program offers year-round support with the following: 

    • Open Enrollment Assistance
    • Questions on bills received from providers
    • Identifying incorrectly processed claims
    • Denied claims & authorizations
    • Appeals & grievances
    • Pharmacy & Rx assistance
    • HSA, HRA & FSA reimbursement inquiries
    • Expert claim review & analysis
    • Clarifying benefits and explaining how they work
    • Prior authorization and pre-certification process
    • Navigating member portals
    • Out-of-network claim submissions
    • Locating network providers

    Advocates are available to assist you Monday through Friday from 8am-5pm CST.

    NOTE: This program is unable to assist witl1 enrollments, terminations, eligibility. contributions (HSA, HRA, FSA. 401 K) or retirement plans. Please contact HR for assistance.