Return to Learn: SY 2020-21
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- Return to Learn SY 20-21
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Frequently Asked Questions
- Board of Education FAQs
- General Return to Learn FAQs
- Quarantine FAQs
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- COVID-19 Dashboard FAQs
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- Stage 1 eLearning FAQs
- Stage 2 Enhanced eLearning FAQs
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Technology FAQs
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Where can we get support and troubleshooting for any issues with our devices
If students or parents incur problems with district provided devices or accessing the various technologies, follow these steps.
- Check the FAQ page for answers to your questions. Chromebook Troubleshooting Tips
- Contact the teacher of the particular class for assistance.
- If your teacher is unable to resolve the issue or answer your question, submit an Remote Learning Help Desk Ticket by clicking here.
Please be patient with the teachers and support staff in this unprecedented time as every attempt will be made to resolve the issue as quickly as possible. All help desk tickets will be responded to within 24 hours. The support team will only address technology issues with district provided equipment and applications.
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How does the District use Live-Streaming Technology?
Livestream technology allows for students who are attending in-person and those that are not to engage with their current teacher, classroom and curriculum without making changes to schedules. The technology also allows us to move between Stage 1, 2 or 3 models in a fluid manner. We do have a small group of students attending in-person in our buildings who are using the live-streaming technology, including those in our specialized classrooms and Connections.
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How does the District technology department support the needs of students and parents? What resources are available to support Zoom, iPad usage, printing, Chromebooks, etc.?
Naperville 203 has multiple pathways available to students and parents for technical support during eLearning. The Naperville 203 website has a section specifically on Technical Support that provides tips and responses to frequently asked questions. Students and parents can also create a Help Desk ticket to receive a callback from a District IT Technical Support Analyst for individual support on any particular technology-related issue from a parent or student. Finally, Computer Support Analysts (CSAs) are onsite at all schools each school day to provide technical support to teachers.
