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Tech Help
Tech Help is here to assist you in accessing and utilizing district resources. Student Tech Help contains answers to common tech questions. If you cannot find the help you need on these pages, please visit the Tech Support Assistance section at the bottom for your next steps.
Digital Learning Technology Forms
District Internet Safety
Internet Connectivity
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Home Connectivity to the Internet
- If Internet access is not available at home, contact your local Internet Service Provider for assistance. Two available programs are:
Other Internet Service Providers may have similar programs.
- Kajeet Internet Hotspot for Students - District IT support has a small number of at-home hotspots called Kajeets that provide limited connectivity that can be used to access e-Learning.
- If Internet access is not available at home, contact your local Internet Service Provider for assistance. Two available programs are:
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School Connectivity to the Internet
- Guest-SD203 is the wireless network name available for use by guests to Naperville 203 for connection to the Internet from Guest devices. Please note that we must follow the Federal mandates of CIPA (Children’s Internet Protection Act) for all outbound Internet connectivity provide by the District, so building level filtering will be applied to the use of this network:
- Connections to the Guest-SD203 network in elementary schools or Ann Reid Early Childhood Center will be filtered with elementary student level web filtering
- Connections to the Guest-SD203 network in junior high schools will be filtered with junior high student level web filtering
- Connections to the Guest-SD203 network in high schools will be filtered with high school student level web filtering
- Connections to the Guest-SD203 network in PSAC, Transportation, or the Print Center will be filtered with staff level web filtering
- Internal resources such as printers, network file shares, peer to peer connectivity with other non-District devices will not be available
- SD203 is the default Wi-Fi network name used by staff and students on District-issued devices such as laptops, lab computers and Chromebooks
- Guest-SD203 is the wireless network name available for use by guests to Naperville 203 for connection to the Internet from Guest devices. Please note that we must follow the Federal mandates of CIPA (Children’s Internet Protection Act) for all outbound Internet connectivity provide by the District, so building level filtering will be applied to the use of this network:
Tech Support Assistance
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Having issues that weren’t answered in the sections above? Need help troubleshooting something else? You can access support through the following steps:
- Double check none of the topic areas above have the answer to your issue. There are answers to many frequently asked questions.
- Check your school's Students page. If you need help finding the page, Find my School's Students Page has directions on how to find it. You will find links to apps that your school uses frequently.
- Contact the teacher of the particular class for assistance.
If these steps don't help in resolving your problem, follow the steps for eLearning Tech Support or In School Tech Support.
eLearning Tech Support
If your teacher cannot resolve the issue or answer your question, students/parents can submit a Parent/Student Help Desk Ticket.
If Internet access is unavailable, IT Support can be contacted at (630) 328-5836. This line will be monitored from 8:30 AM – 3:30 PM. Each call will be returned as soon as possible to open a Help Desk ticket and determine next steps. This number is limited to use only if Internet access is unavailable.
To help D203 IT staff observe Shelter in Place and social distancing requirements, all equipment swap or break/fix eLearning technology support will be provided on an appointment basis only. Service appointments will be available Monday - Friday from 10:00 AM to 2:00 PM. Appointment details will be arranged as part of the Help Desk ticket process. To allow D203 IT to make all necessary preparations for quick service turnaround, please follow the Help Desk or call processes as described above. Please do not go directly to a District building seeking IT support.
In School Tech Support
If your teacher cannot resolve the issue or answer your question, ask to visit your school's Computer Support Associate (CSA).
Additional Information
The District IT team will provide technology assistance for all parents/students during the eLearning timeframe. The IT Support team will only address technology issues with District provided equipment (Chromebooks/iPads for students, laptops for staff) and District applications (Infinite Campus, Canvas, Google GSuite, etc.) Support will not be available for personally owned equipment (laptops, Apple products, cell phones, routers, wireless access points etc.) or issues with your local Internet Service Provider or ISP (Comcast, AT&T, WOW!, etc.) Be aware that your local ISP connection speed will be the limiting factor for at-home response time and nothing can be done at the District level to address connectivity speeds.
Additional information concerning technology support and parent resources can be found on the Tech Support pages, Tech Help and Student Tech Help.
