Student/Parent Technology Assistance for e-Learning

  • Technology Assistance for eLearning

    The District IT team will provide technology assistance for all parents/students during the eLearning timeframe.  The IT Support team will only address technology issues with District provided equipment (Chromebooks for students, laptops for staff) and District applications (Infinite Campus, Canvas, Google GSuite, etc.)  Support will not be available for personally owned equipment (laptops, Apple products, cell phones, routers, wireless access points etc.) or issues with your local Internet Service Provider or ISP (Comcast, AT&T, WOW!, etc.)   Be aware that your local ISP connection speed will be the limiting factor for at-home response time and nothing can be done at the District level to address connectivity speeds.

    If Internet access is not available at home, contact your local Internet Service Provider for assistance.  Comcast has a program called Essentials => https://www.internetessentials.com/, AT&T has a program called Access => https://www.att.com/support/article/u-verse-high-speed-internet/KM1094463/.  Other providers may have similar programs.  District IT support has a small number of at-home hotspots called Kajeets that provide limited connectivity that can be used to access eLearning.  If a Comcast, AT&T or other service provider program is not an option, please open an eLearning Help Desk ticket => HERE.

Tech Support

  • Having issues with your chromebook?  Can't figure out how to print at home?  Need help troubleshooting something else?  You can access support through the following steps:

    1. If you haven't already, check out the Student Tech Help page.  There are answers to many frequently asked questions.  
    2. Check your school's Student page.  If you need help finding the page, Find my School's Student Page has directions on how to find it.  You will find links to apps that your school uses frequently.
    3. Contact the teacher of the particular class for assistance.

    If these steps don't help in resolving your problem, follow the steps for In School Tech Support or eLearning Tech Support.

    In School Tech Support

    If your teacher cannot resolve the issue or answer your question, ask to visit your school's CSA.

    e-Learning Tech Support

    If your teacher cannot resolve the issue or answer your question, students/parents can submit an eLearning Help Desk ticket by clicking HERE.

    Staff can submit a Help Desk ticket by clicking HERE.

    If Internet access is unavailable, IT Support can be contacted at (630) 328-5836.  This line will be monitored from 8:30 AM – 3:30 PM.  Each call will be returned as soon as possible to open a Help Desk ticket and determine next steps.  This number is limited to use only if Internet access is unavailable.

    To help D203 IT staff observe Shelter in Place and social distancing requirements, all equipment swap or break/fix eLearning technology support will be provided on an appointment basis only.  Service appointments will be available Monday - Friday from 10:00 AM to 2:00 PM.  Appointment details will be arranged as part of the Help Desk ticket process.  To allow D203 IT to make all necessary preparations for quick service turnaround, please follow the Help Desk or call processes as described above.  Please do not go directly to a District building seeking IT support. 

    Additional Information

    Additional information concerning technology support and parent resources can be found on the Parent IT Resources page.